Terms of service
Terms and Conditions of Sale
1. Who we are
Owner: Gomez y Tudela S.L.
Tax ID (CIF): B72250053
Trade name: Pawhaus
Registered address: Calle Serafín Álvarez Campana 7, 11500 El Puerto de Santa María, Cádiz (Spain)
Customer service email: soporte.tiendaonline@outlook.es
All customer service is provided by email.
2. Purpose and acceptance
These Terms and Conditions govern access to this website and the purchase of the products offered on it.
Placing an order means you fully accept these terms, in the version published at the time of purchase. We recommend reading them and keeping a copy together with your order confirmation.
The language of the contract is English.
3. Who can buy
You must be at least 18 years old and have the legal capacity to enter into contracts.
4. Where we sell
We sell and ship to the United States.
We do not ship to other countries unless expressly indicated during checkout.
5. Nature of the product
Our product is a padded cat tunnel bed designed to sit around the base of a Christmas tree and also be used as a tree skirt.
It gives your cat a cozy place to rest and play. It does not stop cats from climbing the tree, and we cannot guarantee that every cat will use it.
The hanging pompom is a toy: supervise your cat while playing and remove the toy if it becomes loose or damaged. Always secure your tree in its own stable stand; the tunnel is not a tree stand and does not hold the tree in place.
6. Product information
We make every effort to ensure that descriptions, measurements, photos and colors are as accurate as possible. However:
- small color differences may occur depending on the screen you use;
- images are for illustrative purposes;
- packaging may occasionally vary without affecting the product.
These differences are not considered a defect.
Fit with your tree. The tree stand and trunk must fit through the tunnel's central hole. It is the customer's responsibility to check the measurements shown on the product page, or to ask us before ordering, to confirm that it fits their tree stand.
7. Availability
All orders are subject to availability.
If a product becomes unavailable after you have placed your order, we will let you know as soon as possible and you can choose between a full refund of the amount paid or an equivalent alternative. Refunds will be issued within a maximum of 14 calendar days.
8. Prices
All prices are shown in US dollars. Applicable sales taxes are calculated and shown at checkout. Import duties, if any, are included in the price.
Shipping costs, when they apply, are clearly shown before you complete your order.
We may change our prices at any time; changes do not affect orders already confirmed.
Obvious pricing errors. If, due to a technical or typographical error, a clearly incorrect price is published, and the error would be recognizable by any reasonable buyer, we may cancel the affected order and fully refund the amount paid, informing you immediately.
Promotions and discounts. When we show a crossed-out price on a multi-unit pack, that price is the regular price of the same units bought separately. Promotions are valid only during the period and under the conditions stated, cannot be combined unless expressly indicated, and do not apply retroactively to previous orders.
9. Pack offers
When several units are offered at a combined price, the resulting unit price applies only to that complete pack.
If you later return only part of the pack, the refund will be calculated on the unit price that would have applied to the units you keep, not on the promotional pack price. Specific conditions are set out in our Refund Policy.
10. How to place an order
To place an order you must:
- select the product, the style and the quantity;
- provide your shipping details;
- provide your billing details when applicable;
- choose a payment method;
- review the order summary and confirm it.
Before confirming, you can review and correct the information you entered. The confirmation button expressly indicates that the order involves an obligation to pay.
The contract is concluded when you receive the order confirmation by email. We keep the contractual document, and you can request a copy by writing to soporte.tiendaonline@outlook.es.
11. Payment methods
We accept the payment methods available in the store at the time of purchase, including cards, PayPal and enabled digital wallets.
All payments are processed by external payment service providers. We do not store your full card details.
If the payment is declined, the order will not be processed.
12. Invoices
Your order confirmation serves as proof of purchase. If you need an invoice with your tax details, request it at soporte.tiendaonline@outlook.es with your order number, full name or company name, tax ID and billing address. Invoices are issued and sent electronically.
13. Fraud prevention
To protect both our customers and our company, some orders may be subject to automatic or manual checks.
When there are reasonable signs of fraud, we may request additional information, verify the buyer's identity or cancel the order with a full refund. You can request a review of any decision by writing to our customer service email.
14. Shipping and delivery
Delivery times are shown in our Shipping Policy and are estimates. Unless otherwise stated, your order will be delivered within a maximum of 30 calendar days from confirmation.
If we cannot meet that deadline, we will let you know, and you can set a reasonable additional period or cancel the contract with a full refund.
The customer is responsible for providing a correct and complete delivery address. Costs resulting from errors in the address provided may be passed on to the customer.
Orders returned to sender. When an order is returned because of an incorrect address, repeated failed delivery attempts, refusal of the package or failure to collect it from a pickup point within the carrier's deadline, we may deduct from the refund the costs actually incurred for shipping and its return, to the extent permitted by applicable law. If you request a new shipment, shipping costs will apply again.
Transfer of risk. The risk of loss or damage passes to the consumer when they, or a third party designated by them other than the carrier, take physical possession of the order.
15. Right of withdrawal
Under Spanish Royal Legislative Decree 1/2007, consumers have 14 calendar days from receipt of the order to withdraw from the contract without giving a reason.
We voluntarily extend that period to 30 calendar days for all customers.
The procedure, return costs and refund deadlines are set out in our Refund Policy, which forms an integral part of these Terms. It also includes the model withdrawal form.
16. Legal warranty of conformity
All products are covered by the legal warranty of conformity. Under Royal Legislative Decree 1/2007, as amended by Law 4/2022, we are liable for any lack of conformity that appears within three years of delivery.
The warranty does not cover normal wear and tear from use, including use by your pet, damage caused by impact, misuse or modifications made by the customer, or deterioration resulting from washing or drying other than as indicated in the product instructions.
In the event of a lack